Tuesday, December 17, 2013

News: Academy success for Webhelp UK

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Following the success of its pilot programme earlier this year, customer experience company, Webhelp UK, has created a further ten new roles targeted towards young people at its Rotherham site, as part of its nationwide skills initiative for young jobseekers.

Webhelp's Customer Experience Academy (CEA) was designed to bring career opportunities to young unemployed people, within the communities it operates in, who are finding it difficult to reach the first step on the career ladder.

The CEA gives vital pre-employment training to a growing number of job seekers who lack the necessary communication skills or experience to pass the standard entrance level of most employers.

Earlier this month, the Paris-headquartered Webhelp Group announced plans to recruit over 600 new people throughout its UK network with 150 new permanent positions at its Dearne Valley site.

Now in its second phase, 43 new Webhelp colleagues have not only completed the five week work skills course at Webhelp's Customer Experience Academy, but also the company's interview process.

These individuals are now not only employed full time by Webhelp UK, on standard terms and conditions, but are also supported through a 12-month modern apprenticeship.

The CEA graduates have gained a recognised Customer Service qualification to assist them in finding a job with a variety of other employers should they wish to diversify their careers in the future.

Claire Croden, head of learning innovation at Webhelp UK, said: "Webhelp's Customer Experience Academy has gone from strength to strength since launching our pilot scheme earlier this year. Phase two of the initiative has attracted over 40 new talented colleagues, who have already started a modern apprenticeship at our sites throughout the UK.

"Youth unemployment is a massive issue and more still needs to be done to create job opportunities. It's great to be getting involved and playing our part in bringing employment to a part of our society which desperately needs it.

"I'm very proud that we've been able to turn the pilot Customer Experience Academy project into a nationwide campaign."

Webhelp UK website

Images: Webhelp UK

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