Tuesday, February 18, 2014

News: Exporters can improve international customer service

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Rotherham businesses are being given the chance to enhance their customer service skills to international clients at a workshop organised by RiDO's (Rotherham Investment & Development Office's) Soft Landing Zone in conjunction with UK Trade & Investment (UKTI).

The "Delivering great international Customer Service£ workshop will be held at Fusion@Magna Business Centre on Magna Way in Rotherham on Thursday March 6 from 9.30 - 12.30pm.

The free workshop will be led by Simon Bedford, an expert advisor from the UK Trade & Investment. Simon will provide an insight into how to deliver great customer service to international clients, based on key global findings. This will cover how to be customer focused, how to develop customer loyalty and retention strategies, the eight key customer objectives, as well as developing and managing customer relationships.

Julia Millea, business development co-ordinator for RiDO, said: "This workshop is a great opportunity for any local business which currently trades overseas, or is thinking of doing so, to learn more about what makes great international customer service. Delegates can also gain an understanding about how RiDO's Soft Landing Zone can help local companies looking to gain more opportunities internationally."

With financial support from the European Unition, the Soft Landing Zone project sees RiDO working with home grown companies through accelerated support programmes to develop ideas that have true potential to create export focused businesses, and help local higher education establishments to encourage spinout companies. The project also helps overseas companies looking to establish operations in the UK, explore the UK market or to use the UK as a base for further European activities.

The interactive sessions provides ample opportunity for questions and answers and numbers are restricted for this reason. To book a place, contact Julia Millea by email at Julia.millea@rotherham.gov.uk or call 07810 151953.

RiDO website

Images: RiDO

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