Tuesday, April 8, 2014

News: New contract for Webhelp UK at Dearne Valley

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Customer experience company Webhelp UK has secured a significant new contract with creative IT solutions provider, Jigsaw24, creating 50 new jobs at its contact centre in Rotherham.

The Manvers based team will provide sales support to the provider of Apple and Adobe business solutions, and will manage customer enquiries across multiple channels including inbound calls, emails and webchat facilities.

The first 16 employees to complete the rigorous four-week training programme began work on the contract earlier this month.

With offices in Nottingham and Manchester, Jigsaw24 provides creative technology solutions for more than 25,000 businesses, large and small, across the UK.

Mike Purvis, sales & marketing director at Webhelp UK, said: "This is a significant new partnership for Webhelp UK. With a breadth of experience in managing B2B customer relationships, Webhelp looks forward to supporting Jigsaw24 as it continues to develop its business across the UK."

Nikki Ratcliffe, general manager, marketing at Jigsaw24, added: "Jigsaw24 is pleased to be working with Webhelp UK on what is one of our key growth initiatives.

"We're confident the skills of their talented team members will complement our existing in-house sales team. It was this cultural fit that sealed our partnership in the aim to deliver a superior customer experience for our clients and boost revenues."

Webhelp acquired the Dearne Valley site last year when it bought leading contact centre operator, HEROtsc. When HEROtsc took over the former T-Mobile site at Manvers in 2004, staff numbers had dwindled to less than 300. Today the thriving Dearne Valley centre has over 830 employees working for leading trade names such as Vodafone, E.ON and Office Depot – with an ongoing recruitment and training programme to bring new jobs to the area.

At the end of 2013, the Paris-headquartered Webhelp Group announced plans to recruit over 600 new people throughout its UK network with 150 new permanent positions at its Dearne Valley site.

Webhelp UK website

Images: Webhelp UK

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