News: Ventura and O2 celebrate 18 years in partnership

Ventura, one of the UK's largest customer management outsourcing companies and O2, the UK's leading provider of mobile phones and broadband, celebrated an 18 year working relationship at Ventura's Dearne Valley contact centre in Rotherham last month.

In 1992 Ventura signed a customer service contract to support the launch of BTCellnet into the consumer mobile phone market. The contact centre operation went live with 40 staff.

Ventura and O2 celebrated their 18-year milestone with a birthday party. The week long event included fun activities, recognition events and heart felt celebrations. An 18 year timeline depicted the relationship milestones and gave a great insight into how technology and the telcos market has rapidly changed over time.

On visiting the site during the week of celebrations Cheryl Black, Customer Service Director at O2 said "I was delighted to be able to meet so many people at Ventura who had been working with O2 since the beginning - it demonstrates the strength of this long and successful relationship that we have such experienced and committed people helping our customers.

"It was also a great opportunity to thank everyone at O2 Dearne Valley for their contributions to turning more and more O2 customers into fans."

Ventura provides services for O2's UK consumer and business customers including handling incoming customer service calls, inbound calls securing new customers, helping customers change tariffs and a technical helpdesk offering support from Ventura's most experienced agents to the most complex enquiries.

Ventura handles over 1.3m inbound calls for O2 a month and partnering with Ventura has provided significant benefits for O2 including saving 10,000 customers a month and increasing customer satisfaction.

For Children in Need this year, fifty telephone lines were manned by over 100 volunteers from Ventura in Rotherham, who gave up their own time to take donations from the public between 6.00pm and midnight.

Ventura website

Images: ventura-uk.com