Thursday, November 10, 2016

News: Webhelp to recruit 170 people in Rotherham

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Leading global customer experience and business process outsourcing company, Webhelp, has announced plans to recruit 170 people at its Manvers site in Rotherham.

Webhelp acquired the Dearne Valley site in 2013 when it bought leading contact centre operator, HEROtsc.

The full time roles are set to be recruited by the end of the year and will be a combination of customer service and sales advisors and will focus on voice communication. The demand is for staff to support existing clients.

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David Turner, CEO of Webhelp UK, said: "This is a fantastic time to become part of a growing business in an exciting industry that is focussing on new technology and the future of customer experience. We have 35,000 people at 90 sites in 26 countries and our business growth shows no signs of slowing down.

"This has been a terrific period for Webhelp. We have just added the ninth company to the Webhelp family in a 24 month period, with the acquisition of social media moderation business, Netino, and we have signed a number of high profile new clients, including Unilever and Shop Direct."

When HEROtsc took over the former T-Mobile site at Manvers in 2004, staff numbers had dwindled to less than 300. At the time of the takeover the centre had over 830 employees working for leading trade names such as Vodafone, E.ON and Office Depot.

At the end of 2013, the Paris-headquartered Webhelp Group announced plans to recruit over 600 new people throughout its UK network with 150 new permanent positions at its Dearne Valley site. 50 new jobs were created in 2014 when Webhelp UK secures a contract with creative IT solutions provider, Jigsaw24.

Through evolution and acquisition, today Webhelp is a 35,000 people-strong global leader in business process outsourcing (BPO).

Webhelp UK website

Images: Webhelp UK


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