Tuesday, August 7, 2012

News: Glassolutions hails rapid response


Glassolutions, the French-owned multinational company has hailed the work of staff in Rotherham during periods of freak weather in the UK.

Conservatory roofs suffered the most damage during the UK hailstorms in June, with the emergency repair team at Glassolutions responding to a fourfold increase in out of hours calls during the busy period.

The Saint-Gobain Group company increased call centre staff by 50 per cent to ensure a consistently high quality service was delivered.

The team, which is based in Rotherham, answered over 85% of calls within 20 seconds, helping to minimise anxiety for customers during a stressful period, with 83 per cent of calls received relating to damage to conservatory roofs.
Andrew Betteridge, insurance sales manager at Glassolutions, said: "The adverse weather conditions and hailstorms brought a massive surge in customer calls and we're delighted with how well we've been able to respond and consistently deliver great service.

"We have been working closely with our suppliers to obtain stock of conservatory roof sheets and have sought availability of a storage facility through another group company of Saint-Gobain. We have reviewed our processes to focus on keeping lead times to a minimum and are keeping customers well informed of progress."

Last year, the company brought together three separate operating divisions to form Solaglas Installation in new 65,000 sq ft premises at Manvers. The division specialises in the installation and maintenance of all glass products and emergency glazing for the construction, property maintenance and insurance markets.

Now renamed, Glassolutions, the division can draw quickly on the support of other Saint-Gobain Group companies, including builders merchants, Jewson. The companies provided a rapid response service to make sure materials were readily available to secure conservatory roofs, doors, windows and garages to prevent further damage or loss.

Glassolutions website

Images: Glassolutions


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