Wednesday, December 19, 2012

News: HEROtsc extends contact centre contract


HEROtsc has been re-appointed by Office Depot to handle all of their customer service engagement for the Viking brand.

The contract will continue to be operated out of the firm's contact centres in Rothesay, Scotland and Dearne Valley in Rotherham.

Andy Doig, chief operating officer at HEROtsc, said: "HEROtsc's re-appointment by Office Depot is a huge testament to the hard work and excellent service our people in Rothesay and Dearne Valley have been delivering daily for Office Depot.

"Importantly the quality and professionalism of the staff in the two centres we have working on this account is of the highest standard and the centres have performed outstandingly since Office Depot first appointed us.

"We look forward to that level of service and delivery continuing as we go forward."

When HEROtsc took over the former T-Mobile site at Manvers in 2004, staff numbers had dwindled to less than 300. Today the thriving Dearne Valley centre has over 830 employees working for leading trade names such as Vodafone and E.ON – with an ongoing recruitment and training programme to bring new jobs to the area.

Telecom Service Centres (TSC), one of Scotland's fastest-growing contact centre companies, was acquired in a £40m deal by Indian counterpart Hero Ites (part of the Hero Group) in 2007.

HEROtsc website

Images: HEROtsc


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