Tuesday, March 12, 2013

News: Parseq pounces for Panther group

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Rotherham-headquartered business process and technology specialist Parseq has acquired The Panther Group (TPG), a UK-based contact centre services company.

Parseq specialises in mobile and online banking software and technology-led outsourcing services and was created in a successful reverse takeover by Rami Cassis and Rotherham-based BPO provider, Documetric in 2010.

A successful £33m management buy out concluded last year led by Cassis, together with Nova Capital and funds managed by HarbourVest Partners, LLC.

Parseq will take ownership of TPG's two core businesses: telephone fundraising company Pell & Bales, and Spokenfor, a 250-seat call centre and marketing services company.

The acquisition will create one of the UK's largest mid-market business process outsourcing companies.

Rami Cassis, interim chief executive at Parseq, said: "Our acquisition of TPG comes at an exciting time for the business and increases our ability to provide existing and new clients with an extensive range of back and front office services, particularly in the areas of data management and business intelligence.

"Pell & Bales is a long established and well respected provider of telephone fundraising and we aim to strengthen its position within the market by providing a significant level of investment in areas such as social media and mobile products."

Derwyn Jones, chief executive of TPG who will become chief executive of the enlarged Parseq Group, added: "Parseq will provide Pell & Bales with a fantastic opportunity to continue investing in innovative products and services, whilst remaining as one of the UK’s leading telephone fundraising companies. It will also enable Spokenfor to leverage Parseq's extensive experience as a successful contact centre solutions provider."

Plans were announced last year to create up to 300 new jobs in the next three years. The majority are expected be at their facility at Hellaby where more than 100,000 payment transactions are processed daily. With an annual transaction value in the region of £25 billion, the company's expertise is used to pay over 8% of the UK workforce.

Parseq process over 75,000 items of correspondence a day and the Hellaby facility provides BACS electronic fund transfers, remittance processing and voucher processing services to a number of high street banks and is also home to a 10,000 sq ft data centre that opened in 2011.

Parseq website

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