Wednesday, December 11, 2013

News: Parseq picks up new contracts

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Rotherham-headquartered business process and technology specialist, Parseq, has secured a number of new contracts.

Based at Hellaby, Parseq specialises in mobile and online banking software and technology-led outsourcing services and was created in a successful reverse takeover by Rami Cassis and Rotherham-based BPO provider, Documetric in 2010.

Parseq has secured a new three year contract with a major High Street bank to provide a UK "Lockbox" service to the bank's corporate client base.

Parseq provides a cheque processing service for a number of High Street banks that offers a Lockbox both in the UK and across Europe and this contract extends an existing relationship where Parseq already provide the service to ten corporate clients.

The Lockbox service is provided by banks to companies for the receipt of payment from customers. Under the service, the payments made by customers are directed to a special post office box, rather than going to the company. The service is seamless for the bank to offer, and enables them to provide an extended range of services beyond the typical core set of banking services, giving them market differentiation.

Parseq has also secured a contract to process four million financial forms within a twelve week timeframe. Parseq are managing over 1,000 boxes of confidential financial forms that will be scanned, indexed, processed and made available online via its innovative document portal. By transitioning these documents from paper to online it enables the client to immediately address customer queries received via their contact centre providing a much improved service, increases first time resolution rates and  mitigates the existing costs of having to find and extract the paper documents.

Another contract win sees Parseq provide payment processing services to a new parking venture in North London. This new service line will assist in the enforcement of payment processing for a group of car parks in North London to reduce the cost of enforcement and provide a valuable income stream for the London Borough.

Parseq process over 75,000 items of correspondence a day and the Hellaby facility provides BACS electronic fund transfers, remittance processing and voucher processing services to a number of high street banks and is also home to a 10,000 sq ft data centre that opened in 2011.

Parseq website

Images: Parseq

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