Tuesday, October 25, 2016

News: Parseq expanding in North East and nationwide

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Rotherham-headquartered business process and technology specialist, Parseq, has announced further investment in its Sunderland operation that will generate 450 jobs.

Based at Hellaby, Parseq specialises in mobile and online banking software and technology-led outsourcing services. It handles over 70 million calls, digitises 25 million customer correspondence documents and processes £15 billion of electronic payments every year.

Following a period of significant growth through contract expansion and new deals, Parseq is taking on a new 36,000 sq ft, 900 seat call centre, that will sit alongside its existing operation in Sunderland, which currently employs more than 1,300 people.

The investment by the firm, which provide business services to a prestigious client base of blue-chip brands, including EDF Energy and SunLife, will create 450 new roles and secure Parseq's position as one largest investors and employers in Sunderland.

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Graham Stein, managing director of contact centres at Parseq, said: "Since March of this year we've created 200 new roles and we plan to increase this by a further 450, with recruitment starting immediately and into 2017.

"Sunderland has a rich employment and business network and it's this, combined with our unique approach to working with businesses to provide outsourced services, which is enabling us to reap rewards and reinvest in the city.

"All of our UK operations are performing exceptionally well which means we're not only expanding and recruiting here in Sunderland, but on a national scale too."

The firm employs more than 2,000 people nationally and represents some of the UK's most respected companies, including the top ten international banks, a third of the country's utility sector, financial and insurance services.

Following a number of acquisitions, the combined turnover of the group now exceeds £65m. Parseq set the aim to be a business with a £100m turnover in three years.

Parseq website

Images: GVA


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