Thursday, April 24, 2008

News: Rotherham contact centre aims to plug skills gap


Learndirect Business is offering employers the chance to improve the skills of their workforce with the launch of a new NVQ (National Vocational Qualification) programme. NVQ training can provide benefits including increased employee competence and confidence, better organisational efficiency, greater productivity, and a lower staff turnover rate. They are also designed to be a flexible and practical way to ensure they meet the needs of business without disrupting the schedules of employees. Lisa Coggan from Rotherham-based Ventura, the UK’s largest customer management outsourcing company, said: “It is vital to our business that employees are well qualified, and having many of our staff learning through learndirect Business has made this easy.”


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