News: Rotherham repair specialists rewarded for customer service

Rotherham-based repair experts Domestic Appliance Repairs (DAR) are celebrating after coming first in the whole of the UK in one of the largest independent surveys on customer service.

The company have improved on their position of runner-up last year to gain the top spot at the 2009 Total Excellence & Quality (TEQ) Awards.

Established by husband and wife team Kevin and Bridie Heath, DAR employ three expert field engineers and a small administration team from premises in Rawmarsh.

The TEQ Awards, administered by appliance plan specialists Domestic & General, are now in their 12th year. This year the Awards are bigger than ever, based on the results from over 420,000 questionnaires distributed to customers post-repair, with a significant response rate of over 40%. DAR has featured at the Awards every year since 2001, an indication of their dedication to providing outstanding customer service.

The company is committed to its staff ensuring engineers are involved in ongoing training to ensure repair work is completed to the standard expected from the firm.

Commenting on the win proprietor Bridie Heath said: "Over the past year we have endeavoured to maintain our high standards during what has been a difficult trading climate. We are pleased our endeavours have paid off."

DAR website
Rotherham

Images: DAR

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News: National recognition for Rotherham repair specialists

Rotherham based repair service Domestic Appliance Repairs (DAR) is celebrating after coming third in the whole of the UK in the 2008 Total Excellence and Quality (TEQ) Awards, a nationwide award recognising the best in customer care. With an impressive seven wins since the TEQ Awards were launched in 1997, DAR have consistently been highlighted as repairers who provide outstanding customer service. The awards are administered by Domestic & General, the domestic service plan specialists, and are based on the feedback from over 400,000 questionnaires sent out after a repair. Run by the husband and wife team of Kevin and Bridie Heath, DAR, who have a service team of 4 field service engineers from their Rawmarsh base, provides kitchen appliance repair services across South Yorkshire. Bridie Heath said: "Coming in the top three domestic appliance repair companies in the UK seven times since 2001 is something we are very proud of. It reflects the efforts put in by our engineers and our administration staff but I would like to take time to thank the customers who took the time to fill out the questionnaires which ultimately results in the accurate scoring of the TEQ award, ensuring our efforts were recognised."

DAR website
Rotherham

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