News: Carers Federation invest in Rotherham contact centre
The Carers Federation is expanding its Rotherham operations with the opening of an innovative new call centre.
A company limited by guarantee, the Carers Federation was established in 1992 as a small local charity and has grown steadily to become an organisation which provides a diverse range of services, from small local contracts to a large national contract for the Department of Health.
Five people will be recruited to fill new positions at The Hub contact centre in Manvers, which will be run by the Carers Federation and is due to open in February 2013.
The staff will be on the frontline for helping people who wish to make a complaint about their NHS treatment, or the care they have received from health service providers.
Members of the public will be raising their concerns and making their voices heard in this way through a new government service called Healthwatch, along with new independent advocacy contracts, which will be established on a local basis.
Rob Gardiner, deputy chief executive of the Carers Federation, said: "We're pleased to be investing in Rotherham and providing these new jobs. We believe The Hub has a bright future, and we've chosen to locate it in Rotherham because we know we will find the skills we need among the local workforce.
"The roles we are recruiting are for experienced call handlers who will play a valuable role in helping members of the public have their complaints resolved. They will appeal to people who are able to build a good rapport over the phone, have good listening skills and can show empathy with individuals' concerns, often in situations when emotions are running high."
The Carers Federation already employs eight people in Rotherham, as it runs an office delivering the ICAS (Independent Complaints Advocacy Service) service for Yorkshire and Humberside.
The latest telephony and IT systems will be installed in the new call centre on the Patrick Tobin Business Park and The Hub may also support the work of the charity's other services in future.
Carers Federation website
A company limited by guarantee, the Carers Federation was established in 1992 as a small local charity and has grown steadily to become an organisation which provides a diverse range of services, from small local contracts to a large national contract for the Department of Health.
Five people will be recruited to fill new positions at The Hub contact centre in Manvers, which will be run by the Carers Federation and is due to open in February 2013.
The staff will be on the frontline for helping people who wish to make a complaint about their NHS treatment, or the care they have received from health service providers.
Members of the public will be raising their concerns and making their voices heard in this way through a new government service called Healthwatch, along with new independent advocacy contracts, which will be established on a local basis.
Rob Gardiner, deputy chief executive of the Carers Federation, said: "We're pleased to be investing in Rotherham and providing these new jobs. We believe The Hub has a bright future, and we've chosen to locate it in Rotherham because we know we will find the skills we need among the local workforce.
"The roles we are recruiting are for experienced call handlers who will play a valuable role in helping members of the public have their complaints resolved. They will appeal to people who are able to build a good rapport over the phone, have good listening skills and can show empathy with individuals' concerns, often in situations when emotions are running high."
The Carers Federation already employs eight people in Rotherham, as it runs an office delivering the ICAS (Independent Complaints Advocacy Service) service for Yorkshire and Humberside.
The latest telephony and IT systems will be installed in the new call centre on the Patrick Tobin Business Park and The Hub may also support the work of the charity's other services in future.
Carers Federation website
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